1. Returns
At Antique Aura, we want every customer to be satisfied with their purchase. If for any reason you are not completely happy with your order, you may request a return within 30 days from the purchase date.
To be eligible for a return, the item must meet the conditions outlined below. We recommend contacting our support team before sending any item back to ensure the return process goes smoothly.
2. Return Conditions
To qualify for a return or refund, items must meet the following requirements:
- Items must be unused, unworn, and in the same condition as when they were received.
- The original packaging, tags, and protective materials must be included.
- Items should be returned in secure packaging to prevent damage during transport.
- Returns must be requested within the 30-day return window.
- We cannot accept returns for items that show signs of use, damage, or alteration unless the product arrived faulty.
If a returned item does not meet these conditions, we may be unable to process a refund.
3. How to Initiate a Return
If you would like to return an item, please contact our support team or follow the instructions provided below to arrange a return shipment.
Return shipping is typically handled through DHL to ensure reliable tracking and secure delivery. You may schedule a return pickup using the following link:
After your return is received at our facility, our team will inspect the item to verify its condition. Once the inspection is completed and approved, a refund will be processed to the original payment method used at checkout.
Please allow approximately 5–10 business days for the refund to appear on your account, depending on your payment provider.
4. Return Shipping Costs
Return shipping costs may apply depending on your location and the carrier used for the return shipment.
In most cases, the cost of return shipping will be deducted from the total refund amount. Customers are responsible for ensuring that returned items are packaged securely to avoid damage during transit.
If an item was received damaged or defective, please contact us immediately so we can review the situation and arrange an appropriate solution.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, we recommend returning the original product for a refund and placing a new order through our website.
This process helps ensure that you receive the correct item as quickly as possible while maintaining accurate inventory availability.
Contact Information
If you have any questions regarding returns, refunds, or order issues, please feel free to contact us:
MEDIA LINK GLOBAL LTD
Company No. 15940189
126 Mount Pleasant, Liverpool, United Kingdom, L3 5SR
Email: info@antique-aura.co.uk
Phone: +44 7463 592784